Return & Refund Policy

At Purra Bracelets, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help.

Returns

• We offer a 30-day return policy. You have 30 days after receiving your order to request a return.
• To be eligible, items must be:
  • Unworn, unused, and in the same condition as received
  • With original tags and packaging
  • Accompanied by a receipt or proof of purchase

To start a return, please contact us at support@purabracelets.com

Damages and Issues

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue promptly.

Exceptions & Non-Returnable Items

Some items cannot be returned, including:

• Personalized or custom-made products
• Gift cards
• Sale items
• Perishable or personal care goods

If you’re unsure whether your item qualifies, feel free to reach out to us.

Exchanges

The quickest way to receive your desired item is to return your original purchase. Once approved, you can place a new order for the item you want.

European Union Customers

If your order is shipped to the EU, you have the right to cancel or return your purchase within 14 days—no questions asked. Items must be in their original condition, with tags and packaging, and accompanied by proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval status.

• If approved, a refund will be issued to your original payment method within 10 business days.
• Please note: banks or credit card companies may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@purabracelets.com.

Our Promise

Every Purra Bracelet is crafted with care. If something isn’t right, we’ll do our best to make it right.